I have refreshed. Uninstalled (removed all folders and edited all Firefox entries out of the registry and Users folder and rebooted and reloaded and it is still unusable. Added suggested add on, no help. I did a copy and paste from the safe mode to get the troubleshooting information. Help Application Basics ------------------ Name: Firefox Version: 53.0.2 Build ID: 20170504105526 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org Name: Multi-process staged rollout Version: 1.14 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: Flashblock Version: 1.5.20 Enabled: false ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a} Name: NoScript Version: 5.0.3 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232} Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: WebGL is currently disabled. WebGL2 Renderer: WebGL is currently disabled. Audio Backend: wasapi DirectWrite: true (10.0.15063.0) GPU #1 Active: Yes Description: Intel(R) HD Graphics 520 Vendor ID: 0x8086 Device ID: 0x1916 Driver Version: 21.20.16.4590 Driver Date: 1-18-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00000000 RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: unavailable by runtime: Multi-process mode is not enabled Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170504105526 browser.startup.homepage_override.buildID: 20170504105526 browser.startup.homepage_override.mstone: 53.0.2 browser.tabs.remote.autostart.2: true extensions.lastAppVersion: 53.0.2 gfx.crash-guard.d3d11layers.appVersion: 53.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x1916 gfx.crash-guard.d3d11layers.driverVersion: 21.20.16.4590 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1494336937 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170504105526 media.gmp-manager.lastCheck: 1494336937 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.enabled: false media.gmp-widevinecdm.lastUpdate: 1494336939 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 66127 plugin.disable_full_page_plugin_for_types: application/pdf plugin.state.flash: 0 security.sandbox.content.tempDirSuffix: {9e6d9e33-cf2f-4618-98c8-f767475a023c} Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1 NSS Expected minimum version: 3.29.5 Version in use: 3.29.5 NSSSMIME Expected minimum version: 3.29.5 Version in use: 3.29.5 NSSSSL Expected minimum version: 3.29.5 Version in use: 3.29.5 NSSUTIL Expected minimum version: 3.29.5 Version in use: 3.29.5 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 1