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ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

ეს თემა დაარქივებულია. დასვით ახალი კითხვა, თუ დახმარება გესაჭიროებათ.

Firefox cannot 'connect' to documents in Google Drive, but other browsers (ie Chrome and IE) can. HELP!

  • 2 პასუხი
  • 2 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 1 ნახვა
  • ბოლოს გამოეხმაურა lechng

lechng
lechng
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I am having issues opening most documents in my Google Drive from Firefox. When I click on a document in my Google Drive, it would say 'Trying to connect' and nothing would happen. I scroll up and down the document, but cannot work on it.

I have tried to reinstall Firefox, refresh it. Remove the cookies and cache. Work in Privacy mode. None of these have worked. I do not have add-ons, except Ad-Blocker.

I can work on my Google Drive documents without issues in Chrome, but I loathe to change my browser.

If anyone has any ideas, please help!

Thanks!!

I am having issues opening most documents in my Google Drive from Firefox. When I click on a document in my Google Drive, it would say 'Trying to connect' and nothing would happen. I scroll up and down the document, but cannot work on it. I have tried to reinstall Firefox, refresh it. Remove the cookies and cache. Work in Privacy mode. None of these have worked. I do not have add-ons, except Ad-Blocker. I can work on my Google Drive documents without issues in Chrome, but I loathe to change my browser. If anyone has any ideas, please help! Thanks!!

ჩასწორების თარიღი: , ავტორი: lechng

ყველა პასუხი (2)

guigs
guigs
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Do you have an antivirus that could be blocking a connection for gdocs? Here is a list that need to be allowed: https://support.google.com/a/answer/2589954?hl=en

If that is not the issue, I might also try any firewall or network settings, (any vpn or operating system settings that may be blocking Firefox?)

I hope this helps.

lechng
lechng კითხვის დამსმელი
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Thanks so much, guigs! I will look into the the antivirus. The thing is I have had all my antivirus and vpn etc in place long before the problem appeared. I had been using gdocs on Firefox without issue until just recently (a couple of weeks ago).

The problem seem to pop up when I updated to the most recent Firefox and I may try to downgrade to see what happens or wait until the newest version of Firefox is released.

Thanks again!