Can't retrieve pop email since update to V45.
Can't retrieve pop email since update to V45.
Timestamp: 5/1/2016 11:42:06 Error: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.getStringProperty]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://messenger/content/folderPane.js :: getSmartFolderName :: line 2780" data: no] Source File: chrome://messenger/content/folderPane.js Line: 2782
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This didn't solve it. The password for the account was removed but it's not prompting for a new one.
It's not a password issue because I can use the webmail interface as well as an IMAP interface. But, POP stopped working.
I traced it back to my antivirus SW/ Working on those settings now. But, now that I know what's causing it, I'll figure it out.
Please advise what A/V software (including version) and what rules were changed once you get it so this ticket may be used as
1) kb (knowledge base) ping-back 2) dev team can work on preventing such things in future talking with the A/V team to figure out what behavior or file attribute triggered the action
Using Norton Security 22.6.0.142
Thunderbird works if I turn off Norton's email scanning.
BarryH said
Using Norton Security 22.6.0.142 Thunderbird works if I turn off Norton's email scanning.
Is there anything in Norton's logs as to what or why Email scanning suddenly triggered a full nuclear response to Thunderbird? If so, or not sure please sanitize confidential / personal details and share those pls.
Nothing in the log for email errors
Anything more broadly for a file type or blacklist or quarantine for tbird then ? Anything that sticks out related to emails, any possible attachments or file extensions or Tbird at all?
Nothing in the logs related to T-bird except allowing Thunderbird to access network resources.
Can you sanitize any sensitive data from that and share please that may very well be a new networking /firewall rule that was getting in the way.
Firewall rules were updated at 7:30 this morning (and again this afternoon). Hmmmm. I currently have the firewall on but inbound email scanning off to get it to work.
Can't seem to cut and paste frpm Norton log but there are 2 entries (posted at the same time):
Severity: info you have allowed Thunderbird to access your network resources. Allowed 5/1/16 7:26:51 No Action required Program Name: Thunderbird Action Taken: Allow Local computer: 127.0.0.1, 62381 (1st log entry) Local computer: 198.xxx.xxx.xxx, 62384 (2nd log entry) Traffic Description: Outbound TCP, port 995