Your earlier thread is here: https://support.mozilla.org/en-US/questions/1056184

''LisaKordich [[#question-1065068|said]]'' <blockquote> Good morning. A few months ago someone helped me resolve a problem with a secure socket layer webmail issue. I had to reset their browser this morning to correct a problem they were having in the Firefox browser and now I cannot open the email address at mail.biz.rr.com again. There has been a firefox update since then and things have changed so I cannot find where I went last time to fix it.. Will someone please help me to resolve this again. Below is the screen I get when opening the email via the browser. Thank you for your support </blockquote> Thank you EdMeister I found the solution in my Firefox account and will now never forget to get back to it.