Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes

  • 5 件の返信
  • 3 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Alex_Tracer

more options

Firefox crashes just after opening of some pages.

Example of such page: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question


1) Tried to re-install Firefox

2) Completely removed old Firefox profile

3) Safe mode not helps

4) Hardware acceleration is off


Crash report example: https://crash-stats.mozilla.com/report/index/ab760868-4655-4ede-8e79-6c6142140120


Upd: Top Crashing Thread frame: EnumSoftwareMFTs

Firefox crashes just after opening of some pages. Example of such page: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question 1) Tried to re-install Firefox 2) Completely removed old Firefox profile 3) Safe mode not helps 4) Hardware acceleration is off Crash report example: https://crash-stats.mozilla.com/report/index/ab760868-4655-4ede-8e79-6c6142140120 Upd: Top Crashing Thread frame: EnumSoftwareMFTs

この投稿は Alex_Tracer により に変更されました

選ばれた解決策

Try to set the media.windows-media-foundation.enabled pref to false on the about:config page to disable the built-in HTML media player for some media files.

You can open the about:config page via the location bar.

この回答をすべて読む 👍 1

すべての返信 (5)

more options

Hi Alex have you tried to see if the antivirus is causing the problem also is there any specific site that when you open the browser crash? Which antivirus to you have? whatever you need Im here to help also dont hesitate to pm me! :)

more options

I've tried to completely remove antivirus. Firefox still crashes.

There are no specific site. Firefox crashes nearly on any site. However it seems that crashes depend on page content. On some pages FF always crashes. And nearly no crashes on others.

more options

The link in the first post IS the example of the site where FF crashes. Here it is once again: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?step=aaq-question

I have to use Chrome to ask for help.

more options

選ばれた解決策

Try to set the media.windows-media-foundation.enabled pref to false on the about:config page to disable the built-in HTML media player for some media files.

You can open the about:config page via the location bar.

more options

cor-el, thanks a lot! Switching "media.windows-media-foundation.enabled" to "false" helped. I'm able to use Firefox again! :)

I've even restored my old profile and still no crashes. Thanks!