Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox Sync recovery key is lost. No solution on the net works. Help

  • 21 件の返信
  • 25 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: cor-el

more options

I have a FF sync account. I purchased a tablet. I want to sync the tablet. During the process I am asked to provide a recovery key which I do not have.

Every solution I find on the Internet is either two years old or the steps (Tools/Options/Synch/Manage Account) are no longer valid as Manage Account is not under Sync any longer.

I either need to find my recovery key, delete the account so I can get a new key, or stop wasting my time and take this process to a different browser.

Can anyone help without pointing to the same web pages I've been to countless times?

I have a FF sync account. I purchased a tablet. I want to sync the tablet. During the process I am asked to provide a recovery key which I do not have. Every solution I find on the Internet is either two years old or the steps (Tools/Options/Synch/Manage Account) are no longer valid as Manage Account is not under Sync any longer. I either need to find my recovery key, delete the account so I can get a new key, or stop wasting my time and take this process to a different browser. Can anyone help without pointing to the same web pages I've been to countless times?

選ばれた解決策

So, you were able to get Sync set up on both devices, correct?

The initial Sync on each device may take some time, like maybe as much as an hour (per one of the Sync developers) to complete, depending upon the data types the user has selected to be "synced". And if you have both connected at the same time, it might slow the process down. Sorry, there is no progress indicator to "measure" what has been sent to or from the Sync Server. Sync was designed to run completely in the background.

Once Sync data is fully loaded on both devices, the process is almost instantaneous from my own observation. Delete a bookmark on one "device" and within a minute is disappears from another device.

この回答をすべて読む 👍 1

すべての返信 (1)

more options

Try to remove the Weave folder in the Firefox profile folder and delete the prefs.js file to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
  1. 1
  2. 2