Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check for problems with current Flash plugin versions and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting

I have this same problem as many others do. I cannot watch a video on Yahoo. No suitable answer has been given. What do I do to correct this problem? I always have to go to I. E. to see video's. Should I drop Firefox and switch to I. E. ? Seems like the only solution to me. Any suggestions, please?

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

• Hold down the Shift key and left-click the Reload button
• Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

• Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

• Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I did all that you suggested and still no help. My video's still go round in circles.

Hi kaylenmar, I assume videos play normally for you on YouTube and other sites.

There have been several long threads about Yahoo! videos and what might make them different from other sites. The upshot is that different people have found different problems and different solutions. For example, extensions that filter or block ads or prevent tracking can cause problems, as can the click-to-play feature.

One approach that worked for most people who mentioned trying it is to switch to Firefox 24, which is in the final two weeks of its beta testing period. You can expect a few more rough edges with a beta version than with the released version. However, it might be worth it if you don't like switching browsers to watch Yahoo videos.

I suggest making a backup of your Firefox settings folder before installing Firefox 24. This article has tips on doing that: Back up and restore information in Firefox profiles.

Firefox 24 beta is available here: http://www.mozilla.org/en-US/firefox/beta/

Hi, Thanks for the info. I think I will just wait until the new Firefox comes out. If the video's still don't work, I will just have to go back and forth to I. E. to see them. A royal pain, but that's computers for you.

I went through changes recommend to find I was still having the same problem, reversed all the changes and now I am watching my videos on I E until firefox fixes the problem I will not be tinkering with my preferences. Fox ire should let everyone know when the problem is fixed; I sure don't believe this problem is brings more people to foxfire...

I am not sure what you mean by reversed changes. I am computer illiterate so I really need an explanation on what to do. This video thing is upsetting, especially when I have to go back and forth between Firefox and I. E.