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Sub-folders in my edutrack email account are not visible - they are visible when I view through Safari

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 12 回表示
  • 最後の返信者: smahar

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I have been using Firefox to access my Outlook edumail account to check my work emails. Recently I have been unable to see the sub-folders that I have created in my Inbox.

If I access my Outlook Edumail account via Safari I can see these sub folders. I can't work out how to resolve this problem

I have been using Firefox to access my Outlook edumail account to check my work emails. Recently I have been unable to see the sub-folders that I have created in my Inbox. If I access my Outlook Edumail account via Safari I can see these sub folders. I can't work out how to resolve this problem

選ばれた解決策

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

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選ばれた解決策

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

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Thank You! It worked. cheers, smahar