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Firefox crashes

  • 2 件の返信
  • 2 人がこの問題に困っています
  • 6 回表示
  • 最後の返信者: NiamhFirefox

NiamhFirefox
NiamhFirefox
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Hi, I cannot get Firefox to open, it just continually crashes on start up, including in safe mode. Here's my latest crash ID: Crash ID: bp-b197558b-8606-43d1-8828-4e9272111107 I've been using Firefox for years and have heaps of bookmarks, and it's my favoured browser, so I'd be really grateful if you could help. Thanks Niamh.

Hi, I cannot get Firefox to open, it just continually crashes on start up, including in safe mode. Here's my latest crash ID: Crash ID: bp-b197558b-8606-43d1-8828-4e9272111107 I've been using Firefox for years and have heaps of bookmarks, and it's my favoured browser, so I'd be really grateful if you could help. Thanks Niamh.

選ばれた解決策

Truster Rapport is likely to be the crash problem

Crash ID report: b197558b-8606-43d1-8828-4e9272111107

Crash signature: _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**)

See my post /questions/893296 for additional comments.

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すべての返信 (2)

John99
John99
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選ばれた解決策

Truster Rapport is likely to be the crash problem

Crash ID report: b197558b-8606-43d1-8828-4e9272111107

Crash signature: _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**)

See my post /questions/893296 for additional comments.

NiamhFirefox
NiamhFirefox 質問者
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That was it! Thank you so much. I've uninstalled Trusteer Rapport and I'm back up and running. Thank you again. Niamh.