Hi. We can't look up the crash reports that have been sent without the Report ID. These instructions will show you how to get that even if Firefox won't open.

With each crash a report was sent in with the pertinant info.

Hi Saphrar, when you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report.

1. Get the Report ID of your latest crash report:
   • If you can open Firefox, at least in Safe Mode:
     1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear.
     2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, close the report tab.
     3. Copy that Report ID and paste it on this page.
   • If you can't open Firefox because it crashes at startup even in Safe Mode:
     1. Press the Windows key and R on your keyboard to bring up the Run dialog.
     2. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.
     3. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.
     4. Copy that Report ID and paste it on this page.

Crash ID: bp-0e932a2f-659f-46ec-9ccf-f89b12111103

There are a few more if you need them.

Oh it looks like it's due to Trusteer Rapport. Try uninstalling that program.

Uninstalled it, it started this time. I had the trusteer rapport on the computer for awhile. Thanks .

Glad I could help! If you could mark my post as the solution it will help other people with this problem find the right answer.