For your Hotmail problem - try clearing your browser cache.

Tools > Clear Recent History... - hit Details and make sure only Cache is selected, then select Everything and hit the Clear Now button.

As far as Kaspersky and Firefox 4.0.1 goes, it is up to Kaspersky to update their Firefox extension to be compatible with the new version of Firefox. If an extension is not "marked" as compatible with the version of Firefox being used, that extension will be disabled by Firefox. Beyond the extension that Kaspersky wants to install for Firefox, everything else related to Kaspersky should have worked just fine.

Hi Ed,

Thanks for the message. I have followed your instructions but i still cant open emails in Hotmail.

I have been onto Kaspersky and apparently they have updated things so it is now compatible with Firefox....but im still no closer to solving the Hotmail problem - unless i start using Interney Explorer, which i dont want to do....

Sorry, I can't help with Hotmail, beyond clearing the cache - I haven't used it for 11 or 12 years now. Surprising that a Firefox 3.6 version would have trouble there, as 3.6 has been around for well over a year and Hotmail problems are usually with a recent release of Firefox.

IMO, if Hotmail support can't help you with Firefox issues on their website and can only recommend using IE, maybe it's time to change web mail service providers. My advice is to signup with a different web mail service, one that takes Firefox seriously. Then set up forwarding in your Hotmail account to have all your Hotmail emails forwarded to that new account. Then slowly transition your email contacts over to the new email address over time. As long as you log in to Hotmail every month or two, your account there should stay active and emails sent there should get forwarded to the new email account. I have done that three times in the last decade, and the first one I transitioned from was still forwarding email thru the two intermediary accounts to my current account until last summer when that service finally changed owners and they wanted all new accounts set up or transitioned to their new software - which I didn't do - and I hadn't even signed into my account there in over 4 years and "forwarding" was still working.

Hi ed,

Thanks for the message.

The problem that I and many other Hotmail users are having is that once we log in, we cannot do anything, so we can click on things but nothing happens, so i would not be able to set up forwarding.

It is really bad, so many complaints on the Hotmail Forum and people dont want to change to IE because of the security issues that brings, so that means writing the email account off? I guess we just have to wait and see if it gets resolved. The Hotmail team, are so rubbish, no real advice they can give, except to use IE....

Go to mozilla.com/en-US/firefox/new/ and update to 5. This fixed it for me. I can open my Hotmail items now... I'm very happy!

Hi,

I updated to 4, then 5! It seems to be working now which is great!

I have the lastest Mozilla.......just updated and now I cannot open my Homail.....before I had no problems......Help if anyone knows what the problem is........... THANK YOU