We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

FF update is blocking me from uninstalling FF browser

  • 1 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: cor-el

more options

I have FF 3.6.0 Apparently there is an update to this version. I received a message telling me to allow for install od update. So I had it installed, with the message that the next time I started FF up, the update would be installed. So I boot up the computer, then the update starts, but quickly tells me that there is another FF copy open, and the following message "Software installation failed because there is another copy running." I cannot find any other copy running. When I click OKAY on this error message, the update still tries to load, resulting in the same error message showing up again. Plus, I cannot remove FF version 3.6.0 from my computer AT ALL. Every tool I use (uninstall through Control Panel, deleta button, etc), winds up with the updtae block telling me I have to close any other copies of FF first! I do not have any other copies of FF installed on my computer!! I cannot remove this browser at all and reinstall becasue of this silly update I should NOT have downloaded!! Have to use IE now because I cannot resolve this update block!

I have FF 3.6.0 Apparently there is an update to this version. I received a message telling me to allow for install od update. So I had it installed, with the message that the next time I started FF up, the update would be installed. So I boot up the computer, then the update starts, but quickly tells me that there is another FF copy open, and the following message "Software installation failed because there is another copy running." I cannot find any other copy running. When I click OKAY on this error message, the update still tries to load, resulting in the same error message showing up again. Plus, I cannot remove FF version 3.6.0 from my computer AT ALL. Every tool I use (uninstall through Control Panel, deleta button, etc), winds up with the updtae block telling me I have to close any other copies of FF first! I do not have any other copies of FF installed on my computer!! I cannot remove this browser at all and reinstall becasue of this silly update I should NOT have downloaded!! Have to use IE now because I cannot resolve this update block!

すべての返信 (1)

more options

Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.
Download a fresh copy of Firefox (http://www.mozilla.com/firefox/all.html) and do a reinstall of Firefox on top of the current version.


See also http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder:

Vista/Windows7:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)