Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I'm locked out of my developer account

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Paul

fruizg
fruizg
more options

Trying to login to update one of my many published Firefox plugins. It won't take any code from Google Authenticator (Firefox channel), and it won't take any of my saved recovery codes for Firefox. What's going on? I can't even get any support or ask a question from that account.

BTW, the email for the account in question is [edited email from public] @gmail.com

Of course, I can leave the plugins unsupported, but I don't think that's what you want. Any help will be welcome.

F. Ruiz

Trying to login to update one of my many published Firefox plugins. It won't take any code from Google Authenticator (Firefox channel), and it won't take any of my saved recovery codes for Firefox. What's going on? I can't even get any support or ask a question from that account. BTW, the email for the account in question is [edited email from public] @gmail.com Of course, I can leave the plugins unsupported, but I don't think that's what you want. Any help will be welcome. F. Ruiz

この投稿は James により に変更されました

すべての返信 (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I recommend that you contact the add-ons team directly through their community forum at:

https://discourse.mozilla.org/c/add-ons/addons-mozilla-org/109