Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Opening firefox is just blank white screen even when opening it in safe mode

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 384 回表示
  • 最後の返信者: cor-el

more options

Opening firefox is just a blank white screen without borders (screenshot 1) Apparently it seems it didn't hang and it I can determine the location of the URL bar by hover the mouse and can click the location of the close button to close the window This is different from most issues since they can open it in Safe mode I can't even open in safe mode since it also shows a blank white screen (screenshot 2) I already tried uninstall and reinstalling with fresh settings but nothing works

Opening firefox is just a blank white screen without borders (screenshot 1) Apparently it seems it didn't hang and it I can determine the location of the URL bar by hover the mouse and can click the location of the close button to close the window This is different from most issues since they can open it in Safe mode I can't even open in safe mode since it also shows a blank white screen (screenshot 2) I already tried uninstall and reinstalling with fresh settings but nothing works
添付されたスクリーンショット

選ばれた解決策

Anyway managed to fix it I removed flash and updated my Java and got fixed after reinstalling it

この回答をすべて読む 👍 0

すべての返信 (2)

more options

選ばれた解決策

Anyway managed to fix it I removed flash and updated my Java and got fixed after reinstalling it

more options

Note that this issue can be caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":