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Why is viewing videos with Firefox so problematic?

coffent
coffent
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I frequently (but not always) have problems playing videos using Firefox, even though I can play them using Internet Explorer. Here's a case in point: https://www.nytimes.com/interactive/2017/10/26/climate/antarctica-glaciers-melt.html?emc=edit_ne_20171027&nl=evening-briefing&nlid=18949923&te=1&_r=0

The video plays with Internet Explorer, but when I go to the website using Firefox, the first frame of the video is shown with a rotating 8-spoked wheel in the center, but that's all that happens.

I checked the help article "Fix video and audio playback problems on Firefox for Windows", but I have Windows 7 Home Premium, not Windows 7 N or KN.

I frequently (but not always) have problems playing videos using Firefox, even though I can play them using Internet Explorer. Here's a case in point: https://www.nytimes.com/interactive/2017/10/26/climate/antarctica-glaciers-melt.html?emc=edit_ne_20171027&nl=evening-briefing&nlid=18949923&te=1&_r=0 The video plays with Internet Explorer, but when I go to the website using Firefox, the first frame of the video is shown with a rotating 8-spoked wheel in the center, but that's all that happens. I checked the help article "Fix video and audio playback problems on Firefox for Windows", but I have Windows 7 Home Premium, not Windows 7 N or KN.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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The loading icon definitely should be replaced with the video after it loads.

If you make an exception for the site in Adblock Plus, does that make any difference?

When you check the Youtube diagnostic page, do you have the first 5 boxes blue?

https://www.youtube.com/html5