We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox won't sync to my new laptop

  • 3 件の返信
  • 3 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: the-edmeister

more options

Hi, I have a new laptop that runs Windows 10. I'm trying to sync it with the old one that runs Windows 8.1. I start sync but nothing happens (no history, no bookmarks, no anything). They both have the newest Firefox installed. I have tried everything I've found on this forum, including e.g. from here https://support.mozilla.org/en-US/questions/1090681 but nothing seems to work. I have also uninstalled and reinstalled Firefox on this new laptop, changed passwords and basically tried it all. What to do now?

Hi, I have a new laptop that runs Windows 10. I'm trying to sync it with the old one that runs Windows 8.1. I start sync but nothing happens (no history, no bookmarks, no anything). They both have the newest Firefox installed. I have tried everything I've found on this forum, including e.g. from here https://support.mozilla.org/en-US/questions/1090681 but nothing seems to work. I have also uninstalled and reinstalled Firefox on this new laptop, changed passwords and basically tried it all. What to do now?

選ばれた解決策

Sync doesn't work device to device, there is the Sync server sitting in the middle of the "transaction" that each device connects to.

Changing the Sync Account password automatically deletes whatever data may be on the Sync server. The password is used to create the encryption "key" which is used to encrypt your data as it leaves and re-enters Firefox on your devices. Your data is encrypted as it traverses the internet and while it is sitting on the Sync server. When the account password is changed, the data on the server becomes useless, and the "key" is different and the "blob" of data can't be decrypted any longer.

You'll need to Sync the Win 8.1 device again and then without changing the Sync password re-connect the Win10 device to your Sync account.

この回答をすべて読む 👍 1

すべての返信 (3)

more options

選ばれた解決策

Sync doesn't work device to device, there is the Sync server sitting in the middle of the "transaction" that each device connects to.

Changing the Sync Account password automatically deletes whatever data may be on the Sync server. The password is used to create the encryption "key" which is used to encrypt your data as it leaves and re-enters Firefox on your devices. Your data is encrypted as it traverses the internet and while it is sitting on the Sync server. When the account password is changed, the data on the server becomes useless, and the "key" is different and the "blob" of data can't be decrypted any longer.

You'll need to Sync the Win 8.1 device again and then without changing the Sync password re-connect the Win10 device to your Sync account.

more options

Thank you! I thought I had akready done that, but apparently not since trying it now worked. Now all seems to work fine, so thank you.

more options

You're welcome!