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not responding v 38.5.0

  • 3 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Wayne Mery

Brian Craven
Brian Craven
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Download new update and hey presto TB crashes everytime you open it! Have checked and rechecked everything and then all the advice on Community and Online.

Solution is simple, once you know where to go! TB upgrade adds "Lightning" - TB's calendar feature whther you want it or not. As soon as you try to open an email from someone using Outlook and with a calendar appointment, TB crashes around your ears.

Solution: 1. Open TB in Safe Mode. 2. Got to Tools : Add-ons : Extensions 3. Disable or Remove Lightning 4. Reboot 5. Your TB should be back to normal!

Download new update and hey presto TB crashes everytime you open it! Have checked and rechecked everything and then all the advice on Community and Online. Solution is simple, once you know where to go! TB upgrade adds "Lightning" - TB's calendar feature whther you want it or not. As soon as you try to open an email from someone using Outlook and with a calendar appointment, TB crashes around your ears. Solution: 1. Open TB in Safe Mode. 2. Got to Tools : Add-ons : Extensions 3. Disable or Remove Lightning 4. Reboot 5. Your TB should be back to normal!

すべての返信 (3)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Brian, thanks for posting this.

Did you have Calendar disabled before you updated?

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Brian?

Did you have Calendar disabled before you updated?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Also, if you have a crash ID in Help | Troubleshooting, please post it here