Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Connection

  • 1 件の返信
  • 6 人がこの問題に困っています
  • 25 回表示
  • 最後の返信者: guigs

more options

So my toshiba laptop was working fine a couple of weeks ago and then I turned off my computer and turned it back on and now it's saying the connection was reset. I can't get Internet on my laptop but I can get it on my mom's laptop and my iPod, and they are all connected to the same modem. I've tried connecting the computer to the modem and still nothing. How do I get the Internet back onto my laptop?

So my toshiba laptop was working fine a couple of weeks ago and then I turned off my computer and turned it back on and now it's saying the connection was reset. I can't get Internet on my laptop but I can get it on my mom's laptop and my iPod, and they are all connected to the same modem. I've tried connecting the computer to the modem and still nothing. How do I get the Internet back onto my laptop?

すべての返信 (1)

more options

Hi Guardmandee17, Thank you for your question I understand that your laptop is not connecting to the internet.

  1. Please first try to make sure it is not Firefox by trying another browser.
  2. Then open up the internet connection on the laptop and make sure that the connection is detected and has obtained an IP address.
  3. Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox
  4. If you do not have any proxies configured go to this menu: Open "3-bar" menu > Options/Preferences > Advanced > Network > Connection > "Settings" and select "Use System settings"

Please post back with the results and we can help further. Although it has been a few days, if you have already solved this, please also post back with your solution, it could help other users.

Thank you!