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why is comcast telling me my cookies are turned off, turn back on-when I have done all required from tools?

  • 1 risposta
  • 26 hanno questo problema
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  • Ultima risposta di philipp

Hi FF.....Every time I turn on my computer, besides my homepage when I click FF icon, I have also been getting a separate tab from comcast saying "Your browser's cookie functionality is turned off. Please turn it on." Well I have done what's been suggested by them & here by FF, I clicked 'tools'- then 'options'- then 'privacy'- then 'custom settings for history'- then checked both 'accept cookies & 3rd party cookies'. I have also since cleared my cookies & caches. I don't know what else to do, can you Please help me? (I have emailed comcast/xfinity but they have not answered me back yet) TY for getting back to me.

Hi FF.....Every time I turn on my computer, besides my homepage when I click FF icon, I have also been getting a separate tab from comcast saying "Your browser's cookie functionality is turned off. Please turn it on." Well I have done what's been suggested by them & here by FF, I clicked 'tools'- then 'options'- then 'privacy'- then 'custom settings for history'- then checked both 'accept cookies & 3rd party cookies'. I have also since cleared my cookies & caches. I don't know what else to do, can you Please help me? (I have emailed comcast/xfinity but they have not answered me back yet) TY for getting back to me.

Tutte le risposte (1)

hello PatTra, please also check if cookies are allowed for that individual page - you right-click on the comcast page & select "view page info" > permissions. in case they are set up correctly too, please try to clear the cache and reload the page.

some additional troubleshooting steps for this issue are also provided at http://kb.mozillazine.org/Websites_report_cookies_are_disabled