Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox will not open. Tells me it can't find an unrelated file.

  • 1 risposta
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di the-edmeister

BigLew
BigLew
more options

When trying to start Firefox, I get a window saying "File not found" Then it tells me the specific file which has an xls extension. The file WAS a downloaded year end summary from Discover Card.

When trying to start Firefox, I get a window saying "File not found" Then it tells me the specific file which has an xls extension. The file WAS a downloaded year end summary from Discover Card.

Tutte le risposte (1)

the-edmeister
the-edmeister
  • Moderator
more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."