when I click on retrieve update, It continues running and never retreives update, why?
I have never been able to update firefox, because it can't. retrieve the update. When the box appears and click on update, It runs and runs without succeeding. When I have tried to get help with this problem before, there was no response from firefox. What to do????
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What am I supposed to reply to?
This is going to go on and on. Is this all you can do to not help your users?
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
- Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
- Trash the current Firefox application to do a clean (re-)install
- Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.