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Add account Error messages

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davidovic
davidovic
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Hi Thunderbird support team,

I added some accounts successfully, but for others I got error messages.

For Outlook, I managed to add 2 accounts, but for the third one I got the error message as in the first attachment. Similarly, for Gmx, I added one account, but for the other, I got the error message as in the second attachment.

What do these messages mean, and how can they be corrected to successfully add the accounts?

I would like to point out that I can log into my email accounts, my credentials are correct. I enter the same in Thunderbird.

Thank you very much

Hi Thunderbird support team, I added some accounts successfully, but for others I got error messages. For Outlook, I managed to add 2 accounts, but for the third one I got the error message as in the first attachment. Similarly, for Gmx, I added one account, but for the other, I got the error message as in the second attachment. What do these messages mean, and how can they be corrected to successfully add the accounts? I would like to point out that I can log into my email accounts, my credentials are correct. I enter the same in Thunderbird. Thank you very much
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david
david
  • Top 10 Contributor
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My suggestion is to first review carefully what you have. From your post, you have five accounts, which means there should be five incoming servers defined and five smtp servers defined, each with unique settings. That is, you might find than an smtp server is identified with the wrong account. This may not be the problem, but it is a common situation when setting up multiple accounts.