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Firefox throws me out of (HSBC) internet business banking when I try to make multiple online payments etc.

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jack.hoose
jack.hoose
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I log into internet banking as normal (HSBC) using Firefox, but I get thrown back to the banking login page if I try to make more than one payment from the account. The only way I can get back into the account is to keep clearing the cache each time and re-logging in to internet banking repeatably during each internet banking session. Has anyone else experienced this? Is there a permanent fix/solution? I am using Windows 10 operating system.

I log into internet banking as normal (HSBC) using Firefox, but I get thrown back to the banking login page if I try to make more than one payment from the account. The only way I can get back into the account is to keep clearing the cache each time and re-logging in to internet banking repeatably during each internet banking session. Has anyone else experienced this? Is there a permanent fix/solution? I am using Windows 10 operating system.

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Shadow110
Shadow110
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Hi, no information supplied on your Extensions, please list them.

What Security Software are you using please ?

SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?