We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox recently started crashing

  • 2 risposte
  • 5 hanno questo problema
  • 7 visualizzazioni
  • Ultima risposta di FredMcD

rickyc31
rickyc31
more options

I am using windows 8.1 64bit These are the past 5 crash reports. I do notice the memory usage shoots up for no apparent reason. Nothing new has been installed on the computer in the past 6 months. Basically only updates are the standard windows, firefox and the flash player


09d73780-13d7-43ac-8dce-0aa73c3bc4af 9/16/2014 1:36 PM 72e084b3-e178-40b9-aefc-094c03a98a92 9/16/2014 2:40 AM bp-1781850c-f389-4bee-bb87-47eb42140916 9/16/2014 1:01 AM bp-338a7706-d75a-4fcd-8d63-a53292140916 9/15/2014 11:16 PM bp-58c34fba-ba9a-469d-ae5e-dafb62140915 9/15/2014 12:13 PM

I am using windows 8.1 64bit These are the past 5 crash reports. I do notice the memory usage shoots up for no apparent reason. Nothing new has been installed on the computer in the past 6 months. Basically only updates are the standard windows, firefox and the flash player 09d73780-13d7-43ac-8dce-0aa73c3bc4af 9/16/2014 1:36 PM 72e084b3-e178-40b9-aefc-094c03a98a92 9/16/2014 2:40 AM bp-1781850c-f389-4bee-bb87-47eb42140916 9/16/2014 1:01 AM bp-338a7706-d75a-4fcd-8d63-a53292140916 9/15/2014 11:16 PM bp-58c34fba-ba9a-469d-ae5e-dafb62140915 9/15/2014 12:13 PM

Soluzione scelta

hello, two of the crashes were caused by extensions - in particular the "TimeLineRemove.Com" extension that you have installed. please disable or remove it...

Disable or remove Add-ons

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (2)

philipp
philipp
  • Moderator
more options

Soluzione scelta

hello, two of the crashes were caused by extensions - in particular the "TimeLineRemove.Com" extension that you have installed. please disable or remove it...

Disable or remove Add-ons

FredMcD
FredMcD
more options

In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.