We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I get a message that helper application does not exist when I try to open a jpg or excel files as attachments. I have associated use windows live photo gallery

Snicklefritz
Snicklefritz
more options

I have gone to Tools, Options, Attachments and there are programs associated that should be able to open the files - Windows Live Photo gallery for JPG files and Microsoft Excel for excel files. I have to actually download and save the files and then open them. Is there a fix for this?

I have gone to Tools, Options, Attachments and there are programs associated that should be able to open the files - Windows Live Photo gallery for JPG files and Microsoft Excel for excel files. I have to actually download and save the files and then open them. Is there a fix for this?

Asịsa ahọpụtara

Go back and delete those associations and start again by opening one of those files. Thunderbird will recreate the entries based on your choices and they will then probably work.

Gụọ azịza a na nghọta 👍 3

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Asịsa Ahọpụtara

Go back and delete those associations and start again by opening one of those files. Thunderbird will recreate the entries based on your choices and they will then probably work.

Snicklefritz
Snicklefritz Jụọ onye nwe ya ajụjụ
more options

Thanks, Matt, I did as you suggested and now it works!