Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

emails downloaded to computer on Thunderbird are blank when I open them

more options

I use Thunderbird to download my email to my laptop (MacBook Air). I have 4 different email accounts that get downloaded -- 3 use POP. One uses IMAP. It is set up correctly with port 993 and security SSL. When I click on an IMAP message in my inbox, it opens blank, except for the subject line in the frame of the email. Sometimes it will fill out, but sometimes, especially lately, the blank message just sits there, taunting me.

I can read and respond to the message if I log onto the email server in a browser (Firefox, if it matters) but I want my messages on my laptop. I tried to switch to POP to see if that helps since my other 3 email servers work fine, but I can't make that work either. Thoughts? Thank you!

Incidentally, I do not need to save all my messages on my server. I'd be happy to delete them after a couple weeks, but I can't seem to make that happen either.

I use Thunderbird to download my email to my laptop (MacBook Air). I have 4 different email accounts that get downloaded -- 3 use POP. One uses IMAP. It is set up correctly with port 993 and security SSL. When I click on an IMAP message in my inbox, it opens blank, except for the subject line in the frame of the email. Sometimes it will fill out, but sometimes, especially lately, the blank message just sits there, taunting me. I can read and respond to the message if I log onto the email server in a browser (Firefox, if it matters) but I want my messages on my laptop. I tried to switch to POP to see if that helps since my other 3 email servers work fine, but I can't make that work either. Thoughts? Thank you! Incidentally, I do not need to save all my messages on my server. I'd be happy to delete them after a couple weeks, but I can't seem to make that happen either.

Asịsa ahọpụtara

- highlight the inbox - rightclick and select properties and then select repair.. That may fix the blank messages.

Gụọ azịza a na nghọta 👍 1

All Replies (5)

more options

Asịsa Ahọpụtara

- highlight the inbox - rightclick and select properties and then select repair.. That may fix the blank messages.

Helpful?

more options

Thanks David. It did not fix the problem. It started looking over all my emails, so I went into my browser and deleted a couple hundred of the oldest. This is what they look like. The thin image is what they look like in my inbox. The big empty box is what I see when I open them.

Edeziri site na mbeckman1

Helpful?

more options

I do want to repeat -- using POP seems to be fine. This one ISP wants me to use IMAP though. And it says it can use POP, but I tried that and Thunderbird hung up on downloading messages using POP after I've been using IMAP.

Helpful?

more options

Well, NOW a bunch of emails between 11/19 and today have disappeared from my IMAP-using server's Thunderbird inbox. But I can still access them on the browser. Mostly.

Helpful?

more options

It DID work! The key thing I was doing wrong was being impatient. Seems to be fixed now (knock on wood).

Helpful?

Jụọ ajụjụ

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.