Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

ZenDesk Locks Up Firefox

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke hermale

hermale
hermale
more options

If I walk away from the computer for more than a few minutes with the ZenDesk web app up on a tab, it will lock up Firefox to the point of having to force quit.

If I walk away from the computer for more than a few minutes with the ZenDesk web app up on a tab, it will lock up Firefox to the point of having to force quit.

All Replies (3)

hermale
hermale Jụọ onye nwe ya ajụjụ
more options

Just started happening in the last week or so. Firefox version 96.0.1

FredMcD
FredMcD
more options

Have you contacted ZenDesk support on this?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

hermale
hermale Jụọ onye nwe ya ajụjụ
more options

I have reached out to Zendesk with no response as yet. Will try clearing cookies/cache for that site and running in safe mode if that doesn't clear things up.