We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox has synced my bookmarks from two different accounts. Now, I have lost all my folders.

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 5 views
  • Nzaghachi ikpeazụ nke cor-el

thekingsdaughter
thekingsdaughter
more options

I had two different Firefox accounts on my old computer. I recently bought a new PC, downloaded Firefox and then signed in using one of my accounts login information. Later I needed bookmarks from my other account so I signed off and closed the browser. I reopened the browser and signed on with the different account info. Firefox then started syncing both accounts. My bookmarks are now a total mess and all the years worth of folders created for my bookmarks are gone. I think all the bookmarks are there, just not the folders. I had made hundreds of folders over the years and had everything organized. Now they are all lost. I am devastated. Is there any help for me? Thanks for your time.

I had two different Firefox accounts on my old computer. I recently bought a new PC, downloaded Firefox and then signed in using one of my accounts login information. Later I needed bookmarks from my other account so I signed off and closed the browser. I reopened the browser and signed on with the different account info. Firefox then started syncing both accounts. My bookmarks are now a total mess and all the years worth of folders created for my bookmarks are gone. I think all the bookmarks are there, just not the folders. I had made hundreds of folders over the years and had everything organized. Now they are all lost. I am devastated. Is there any help for me? Thanks for your time.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.

Try to restore an older bookmarks backup formn the bookmarkbackups folder.

  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore

The name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

See also:

In case of problems you can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

Edeziri site na cor-el