Firefox 45 crashed after update on Windows Vista, browser unresponsive
Firefox 45 crashed after update on Windows Vista, browser unresponsive, cannot get to Windows task manager, may go to blue screen after about 5 minutes or I force shut down by holding power button. Uninstalled and reinstalled several times - no help. Cleaned up lots of junk - no help, I did not think to record error message from blue screen. Please help. This message being sent from different computer.
All Replies (3)
The Refresh Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Consider using it before going through a lengthy troubleshooting process.
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
go on above link and refresh your firefox...it will automatically ...restore default settings
Refresh Firefox {web link} is a LAST RESORT ! !
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
While still in Safe Mode,
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
