Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Back up issue

  • 1 balas
  • 0 memiliki masalah ini
  • Balasan terakhir oleh TechHorse

more options

Hi,

I had to update my PC due to some issue, and I forgot mozilla account password so I had to do forgot password. But after that all my saved data in the same mozilla account has been removed and now I am in big trouble.

Can you please help me on this and give me my old data back. If you have any kind of security questions please do not hesitate to contact me.

But give me my data back.

Thank you.

Hi, I had to update my PC due to some issue, and I forgot mozilla account password so I had to do forgot password. But after that all my saved data in the same mozilla account has been removed and now I am in big trouble. Can you please help me on this and give me my old data back. If you have any kind of security questions please do not hesitate to contact me. But give me my data back. Thank you.

Semua Balasan (1)

more options

apsolution27, this has come up before and unfortunately I don't think that there is no recovery of data that has been deleted from the Sync server. However, you might be able to recover data that still exists in local files, Although it is best to attempt this sooner rather than later.


you might be able to restore bookmarks from Firefox's own backups. See the "Restoring from backups" section here: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

If that doesn't help, here's something else to try: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update


Also, sometimes missing passwords can be retrieved using the logins-backup.json file in the Profile folder on the hard drive.

If you do not know where your Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

To attempt password recovery:

  1. open your Profile folder on the hard drive
  2. close Firefox if it is running
  3. move logins.json to a backup folder
  4. copy logins-backup.json to a backup folder
  5. in the profile folder, rename logins-backup.json to logins.json
  6. restart Firefox

If this doesn't work then you can always exit Firefox and then restore the original two files.

Membantu?

Ajukan pertanyaan

Anda harus masuk ke akun Anda untuk membalas kiriman ini. Sila mulai pertanyaan baru, jika Anda belum memiliki akun.