When Thunderbird started up today, it changed my IMAP accounts to POP3 and won't download new email
I only ever use IMAP mail settings, but today (21st Sep 2021) they've changed in Thunderbird to POP3.
I get the msg "This POP3 server does not seem to support encrypted passwords. If you have just set up this account, please try changing to 'Password, transmitted insecurely' as the 'Authentication method' in the 'Account Settings | Server settings'. If it used to work and now suddenly fails, this is a common scenario how someone could steal your password" Thunderbird is up to date. Please does anyone know how I can change them back without having to delete them first? As they're now POP I'm not sure if the emails will be deleted if I delete the accounts, Thanks for any help!
Solusi terpilih
go to the account settings. (Right click on an account in the folder pane and select settings.) or click on the account in the folder pane and click account settings on the right of the screen or use the menu and select account settings.
Ok now you can see all your accounts, not just the ones that do not use the global inbox.
Now select server settings for the appropriate account and click the advanced button
Change the entry for which inbox to use.
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Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.
Thanks christ1, I had a quick look and noticed a couple of Firefox plugins were listed in the Thunderbird extensions. Is that normal? Also the text wouldn't fit in this box so I've broken it into separate sections. I'll add them in more replies.
Application Basics
Name: Thunderbird Version: 78.14.0 Build ID: 20210901192859 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.14.0 OS: Windows_NT 6.1
Launcher Process: Enabled
Multiprocess Windows: 0/0
Disabled
Remote Processes: 0
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account9:
INCOMING: account9, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account11:
INCOMING: account11, , (pop3) mail.easypcdeals.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account12:
INCOMING: account12, , (pop3) mail.easypcdeals.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account13:
INCOMING: account13, , (pop3) mail.easypcdeals.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account14:
INCOMING: account14, , (pop3) mail.easypcdeals.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account15:
INCOMING: account15, , (pop3) mail.easypcdeals.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account18:
INCOMING: account18, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account20:
INCOMING: account20, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk, plain, passwordCleartext, true
account21:
INCOMING: account21, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account22:
INCOMING: account22, , (imap) mail.makin-trax.co.uk:143, plain, passwordEncrypted
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account24:
INCOMING: account24, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account25:
INCOMING: account25, , (pop3) mail.r-f-r.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.r-f-r.co.uk:587, plain, passwordCleartext, true
account26:
INCOMING: account26, , (imap) mail.r-f-r.co.uk:143, plain, passwordEncrypted
OUTGOING: , mail.r-f-r.co.uk:587, plain, passwordCleartext, true
account27:
INCOMING: account27, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:465, SSL, passwordCleartext, true
account29:
INCOMING: account29, , (pop3) mail.avit-records.co.uk:110, alwaysSTARTTLS, passwordEncrypted
OUTGOING: , mail.avit-records.co.uk:587, plain, passwordCleartext, true
account30:
INCOMING: account30, , (pop3) mail.makin-trax.co.uk:110, alwaysSTARTTLS, passwordEncrypted
OUTGOING: , smtp.makin-trax.co.uk:25, plain, passwordCleartext, true
account31:
INCOMING: account31, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account32:
INCOMING: account32, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account33:
INCOMING: account33, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account38:
INCOMING: account38, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:25, plain, passwordCleartext, true
account39:
INCOMING: account39, , (pop3) mail.makin-trax.co.uk:110, plain, passwordEncrypted
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account40:
INCOMING: account40, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account42:
INCOMING: account42, , (pop3) mail.makin-trax.co.uk:110, plain, passwordEncrypted
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account43:
INCOMING: account43, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account44:
INCOMING: account44, , (imap) imap.1and1.co.uk:993, SSL, passwordCleartext
OUTGOING: , smtp.ionos.co.uk:587, SSL, passwordCleartext, true
account45:
INCOMING: account45, , (imap) imap.1and1.co.uk:993, SSL, passwordCleartext
OUTGOING: , auth.smtp.1and1.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
account46:
INCOMING: account46, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account51:
INCOMING: account51, , (imap) mail.overload-games.co.uk:143, plain, passwordEncrypted
OUTGOING: , mail.overload-games.co.uk:587, plain, passwordCleartext, true
account52:
INCOMING: account52, , (imap) mail.overload-games.co.uk:143, plain, passwordCleartext
OUTGOING: , mail.overload-games.co.uk:587, plain, passwordEncrypted, true
account53:
INCOMING: account53, , (imap) mail.overload-games.co.uk:143, plain, passwordEncrypted
OUTGOING: , mail.overload-games.co.uk:587, plain, passwordCleartext, true
account54:
INCOMING: account54, , (imap) mail.overload-games.co.uk:143, plain, passwordEncrypted
OUTGOING: , mail.overload-games.co.uk:587, plain, passwordCleartext, true
account57:
INCOMING: account57, , (imap) mail.overload-games.co.uk:143, plain, passwordEncrypted
OUTGOING: , mail.overload-games.co.uk:587, plain, passwordCleartext, true
account58:
INCOMING: account58, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account60:
INCOMING: account60, , (pop3) mail.makin-trax.co.uk:110, plain, passwordEncrypted
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account61:
INCOMING: account61, , (pop3) mail.makin-trax.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
account63:
INCOMING: account63, , (imap) imap.ionos.co.uk:993, SSL, passwordCleartext
OUTGOING: , smtp.ionos.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
account64:
INCOMING: account64, , (imap) mail.makin-trax.co.uk:143, plain, passwordCleartext
OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordEncrypted, true
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Extensions
Name
Version
Enabled
ID
Amazon.co.uk 1.1 true amazon@search.mozilla.org
Bing
1.0
true
bing@search.mozilla.org
Chambers (UK)
1.0
true
chambers-en-GB@search.mozilla.org
DuckDuckGo
1.0
true
ddg@search.mozilla.org
Google
1.0
true
google@search.mozilla.org
Remove Duplicate Messages
0.5.2b4
true
{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
Wikipedia (en)
1.0
true
wikipedia@search.mozilla.org
CompactHeader
3.0.0beta5
false
{58D4392A-842E-11DE-B51A-C7B855D89593}
ImportExportTools
3.3.2
false
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Manually sort folders
1.1.1
false
tbsortfolders@xulforum.org
MoreFunctionsForAddressBook
1.0b7
false
{3e17310d-82e8-4a43-bd2f-7c3055bfe589}
Stationery
1.0.0
false
{d0e38b3a-0d60-46bf-bf01-83d4ba041015}
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ae5a)
EGL_VERSION: 1.5 (ANGLE 2.1.14226 git hash: 31a43497be09) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.14226 git hash: 31a43497be09)
WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ae5a)
EGL_VERSION: 1.5 (ANGLE 2.1.14226 git hash: 31a43497be09) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.14226 git hash: 31a43497be09)
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GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
DirectWrite: true (6.2.9200.22164)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 760
Vendor ID: 0x10de
Device ID: 0x1187
Driver Version: 24.21.13.9764
Driver Date: 5-7-2018
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 28471462
RAM: 2048
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: skia
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Display0: 1920x1080@60Hz
DisplayCount: 1
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-gpu-process by runtime: GPU Process is disabled
WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware
WEBRENDER_COMPOSITOR: blacklisted by env: Blacklisted by gfxInfounavailable by runtime: No DirectComposition usage
WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature
WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature
ADVANCED_LAYERS: available by user: Enabled for Windows 7 via user-preference
WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly
Crash Guard Disabled Features
Workarounds
NO_CONSTANT_BUFFER_OFFSETTING: Unsupported by driver
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 44100
Roundtrip latency (standard deviation): ...
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Internal AUX Jack (MusicLab Virtual MIDI Device)
Root\*MLKUMIDI\0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (4- Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&330b4e7a&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (Waves SoundGrid)
Root\MEDIA\0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Internal AUX Jack (2- Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&20519dd5&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622847&REV_1001\5&2fe9bc44&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622847&REV_1001\5&2fe9bc44&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&17db741a&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622847&REV_1001\5&2fe9bc44&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (Waves SoundGrid)
Root\MEDIA\0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Headset Earphone (Plantronics BT600)
USB\VID_047F&PID_02F7&MI_00\6&1c2b9917&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (TASCAM US-144 MKII)
MEDIA\US144_MK2_AUDIOADAPTER\6&3b9a1bbb&0&ID01
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
133 - 441
Internal AUX Jack (3- Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&521c375&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Realtek HD Audio 2nd output (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (TASCAM US-144 MKII MIDI)
USB\VID_0644&PID_8020&MI_00\6&3b9a1bbb&0&ID01
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
NVIDIA Output (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622847&REV_1001\5&2fe9bc44&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (Waves SoundGrid)
Root\MEDIA\0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Realtek Digital Output (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Media Capabilities
Enumerate database
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Internal AUX Jack (3- Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&521c375&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Rear Grey In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Rear (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Stereo Mix (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Subwoofer (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (Waves SoundGrid)
Root\MEDIA\0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line In /Microphone (Waves SoundGrid)
Root\MEDIA\0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Rear Green In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622847&REV_1001\5&2fe9bc44&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622847&REV_1001\5&2fe9bc44&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (Waves SoundGrid)
Root\MEDIA\0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Side (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Headset Microphone (Plantronics BT600)
USB\VID_047F&PID_02F7&MI_00\6&1c2b9917&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
1
default: 16000, support: 16000 - 16000
0 - 0
Rear Pink In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (4- Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&330b4e7a&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Rear Black In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Front Pink In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (2- Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&20519dd5&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line In (TASCAM US-144 MKII)
MEDIA\US144_MK2_AUDIOADAPTER\6&3b9a1bbb&0&ID01
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
133 - 441
Front Green In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (4- Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&330b4e7a&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (2- Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&20519dd5&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (MusicLab Virtual MIDI Device)
Root\*MLKUMIDI\0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (3- Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&521c375&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Rear Blue In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Front (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&17db741a&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (Keystation 61)
USB\VID_0763&PID_4006&MI_00\6&17db741a&0&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622847&REV_1001\5&2fe9bc44&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Center (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (TASCAM US-144 MKII MIDI)
USB\VID_0644&PID_8020&MI_00\6&3b9a1bbb&0&ID01
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_14622847&REV_1001\5&2fe9bc44&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Rear Orange In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Important Modified Preferences
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Which one is the troubled account in your long list of accounts?
I had a quick look and noticed a couple of Firefox plugins were listed in the Thunderbird extensions. Is that normal?
I don't see anything unusual in your list of extensions. Which ones are you referring to specifically?
All makin-trax.co.uk accounts receive the error message.
The following are search engines in Firefox. Why do they show up in a Thunderbird list of extensions?
Thanks for the help, Adam
Amazon.co.uk 1.1 true amazon@search.mozilla.org
Bing
1.0
true
bing@search.mozilla.org
Chambers (UK)
1.0
true
chambers-en-GB@search.mozilla.org
DuckDuckGo
1.0
true
ddg@search.mozilla.org
Google
1.0
true
google@search.mozilla.org
All makin-trax.co.uk accounts receive the error message.
There is a wild mix of POP and IMAP for your makin-trax.co.uk accounts, as well as probably all possible combinations of server settings.
Accounts do not change the account type on the fly, so I'm pretty certain this is the way you set them up in the first place. How you managed to do that in a completely inconsistent way is a miracle to me.
In any case, there is no way to try arbitrary combinations of server settings. Your email provider knows about the settings required for their server, so you should check with them what the correct settings are.
Then check your accounts one by one and apply the correct settings as needed.
"This POP3 server does not seem to support encrypted passwords. If you have just set up this account, please try changing to 'Password, transmitted insecurely' as the 'Authentication method' in the 'Account Settings | Server settings'."
Typically email provider's do not use encrypted passwords. So once again, check with your email provider about the correct settings.
The following are search engines in Firefox. Why do they show up in a Thunderbird list of extensions?
Thunderbird ships with these search engines installed. Simple as that.
Thanks for the reply. Some of the makin trax accounts were POP3 but not all. Now all of them are with no interaction from me, so I'm going to re-install Thunderbird and hope that fixes the problem. As a test, I removed an old account with only a few emails in it then added it again as IMAP, and it only found 1 email from those that were there before, so I won't be able to simply remove, add then change the other accounts to IMAP in case it loses all of those emails. What's strange is the error message appearing in the first place. I hadn't changed any settings before that date! I'll close the post if the re-install works as it may help someone else with the same problem. Adam
Your error most probably relates to the only account you have configured to use an encrypted password. As the error is about the server not supporting encrypted passwords.
account22:
INCOMING: account22, , (imap) mail.makin-trax.co.uk:143, plain, passwordEncrypted OUTGOING: , mail.makin-trax.co.uk:587, plain, passwordCleartext, true
I tested the mail server https://www.immuniweb.com/ssl/mail.makin-trax.co.uk/GR5PkpjW/
What I found is it does not even have a certificate to support encrypted anything at all. It failed the test entirely.
Hi Matt, Thanks for your suggestion. What's odd is that I haven't changed anything and all of a sudden I'm getting that POP3 error. The domain is being transferred sometime over the next week as I also noticed the SSL wasn't there a few days ago & the new hosting company are taking care of things. I'll see if I can work out which address relates to account22 - thanks again :)
In your version of the troubleshooting information the account will have a name. It is only the copied stuff that is anonymized buy removing the name
Hi Matt, There are 3 accounts that were affected by the error message. I went into 2 of them and changed the Server Settings to: Connection security : None Auth method : Password, transmitted insecurely and they started working again. I know it's not ideal but at least I can access them while I work out what to do next. The trouble i have with the third account is that it's part of Local Folders with another account that's working ok. Local Folders doesn't show me the option of editing the Server Settings - is there a way to do this, or a way to separate that account from Local Folders into it's own folder, please? Thanks
All accounts appear in the account settings list of accounts, be they redirected to local folders via the Server settings > advanced Inbox for a different folder option or not.
Given the server does not support any form of encryption, then settings without it's use are best practice and ideal because they will actually work. None using encryption will actually work because the server does not support it on Port 143. That is not to say it is not supported on some other port, but the test did not discover any other ports.
Hi Matt, If you select Local Folders, you cannot see or edit the separate accounts in that folder, or their server settings. I've attached a screenshot. I need to extract the account with the error message, from Local Folders to it's own folder in order to edit the settings for that account. It's currently one of three accounts in Local Folders and the other two work fine. Thanks, Adam
