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I was able to use Google Hangouts before downloading the latest version. Now, all I get is a black screen - no video, no icon, nothing.

  • 3 balas
  • 1 memiliki masalah ini
  • 13 kunjungan
  • Balasan terakhir oleh FredMcD

nbsesq
nbsesq
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When I click on the video button at the Google Hangout page, all I get is a black screen without any icons or toolbars. When I tried to upload a screen shot, the image wouldn't load.

When I click on the video button at the Google Hangout page, all I get is a black screen without any icons or toolbars. When I tried to upload a screen shot, the image wouldn't load.

Solusi terpilih

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

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FredMcD
FredMcD
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Solusi Terpilih

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

nbsesq
nbsesq Pemilik pertanyaan
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Thank you. There were no additional updates for my graphics drivers but I was given an article from Mozilla support which showed me how to turn off the hardware acceleration.... I can now use hangouts again...

FredMcD
FredMcD
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Glad to help. Safe Surfing.