Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Our local folders have disappeared after a Thunderbird shutdown - how can we recover them or see them?

  • 1 balas
  • 2 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh amanchesterman

RequestSupport
RequestSupport
more options

Thunderbird stopped responding so I shut it down. Received prompt about sending error details and declined. Restarted Thunderbird and it came up and can send and receive messages but all of our local folders are gone. Is there a way to recover them? We have tried to recover them using some articles on mozzilaZine but with no luck so far. It is a Windows 7 PC. Any help would be appreciated it. Thanks.

Thunderbird stopped responding so I shut it down. Received prompt about sending error details and declined. Restarted Thunderbird and it came up and can send and receive messages but all of our local folders are gone. Is there a way to recover them? We have tried to recover them using some articles on mozzilaZine but with no luck so far. It is a Windows 7 PC. Any help would be appreciated it. Thanks.

Semua Balasan (1)

amanchesterman
amanchesterman
more options

Have you been able to verify that the folders are still on your PC, even if not visible in Thunderbird? The article here tells you where to look: http://kb.mozillazine.org/Profile_folder_-_Thunderbird (it's the section 'files and folders in the profile' some way down the page) If you can find them I'd advise that you make a separate, safe copy of them -- in addition to backing up your whole current profile of course. There's then an add-on called ImportExportTools which says it can help you import folders to your Thunderbird account. I've never used it myself but with it you might be able to get your (saved) local folder contents back.