Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

The Thunderbird program and all its files have just vanished and even a System Restore didn't retrieve tjhem.

  • 1 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Toad-Hall

rpsrps
rpsrps
more options

I have just set up a new Acer desktop with Windows 8.3. I downloaded Thunderbird and transferred my address books and files. It worked fine but suddenly, several days later, both the program and the e-mail files just vanished. A search of the computer and a System Restore failed to find it or fix it.

I have just set up a new Acer desktop with Windows 8.3. I downloaded Thunderbird and transferred my address books and files. It worked fine but suddenly, several days later, both the program and the e-mail files just vanished. A search of the computer and a System Restore failed to find it or fix it.

Semua Balasan (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Well I've heard of Thunderbird losing track of emails for various reasons, but never ever heard of it deleting the actual Thunderbird installation.

If you restored to a point prior to the date and time of installing Thunderbird, then you would expect everything to do with Thunderbird would be deleted.

System Restore does not recover deleted files, it goes back in time to a set point. As this is a new computer and you had only just added Thunderbird, it is likely that the System Restore point was not after you had added Thunderbird unless you deliberately created one.