Update!

• Uploaded Images Showcasing the problems

Additional System Details with your original posting shows two Flash Plugins under Installed Plugins. Shockwave Flash 9.0 r45 Shockwave Flash 16.0 r0

Firefox is confused by having two plugin different versions installed at the same time, and showing the older version.

Run the Flash uninstaller to get rid of Flash altogether and then install the latest version. http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Good afternoon.

Thanks Ed, I appreciate the help and tried what you said to do, however the uninstaller only uninstalled the latest version of flash which is the 16.0 version.

I checked my add-ons area on firefox and the strange 9.0 plug-in still remains. Is this a virus or corrupted code or something?

@Leshain

Did you close the browser(s) before you attempted the uninstall?

Also, flash player can still remain running in taskmanager after the browser is closed.

open a cmd prompt and try:

taskkill.exe /im plugin-container.exe /f

taskkill.exe /im firefox.exe /f

taskkill.exe /im iexplore.exe /f

taskkill.exe /im flash* /f

then try uninstalling and see if that helps, not sure why the uninstaller does not like to uninstall 9 for some reason. You can also go to control panel and uninstall it as well.

Best regards

Good afternoon Carm.

Alright i'll try that.

Yeah I know about the control panel uninstalling option but Adobe flash 9 doesn't show up on the list of uninstallable programs, I also have CCleaner and that also has an uninstall option but no dice, it only shows up in firefox add-ons > plug-ins.

Its nowhere else to be found on my PC. Which is very strange in my opinion. I would completely uninstall firefox itself and start fresh but thats a last resort at this point.

Thank you kindly for the assistance.

Type about:plugins in the Location Bar and hit Enter.

Look at the Path: for Flash 9.0 to see exactly where that NPSWF32.dll is sitting on your hard drive. Delete that file manually.

@Leshain

just get this handy BAT file i created to

1) uninstall all flash players 2) remove all files like the one ED mentioned above 3) goes to adobe site and downloads latest version and reinstalls flash from scratch all in one simple easy to use script that is easily readable for everyone

http://adobeflashcleanup.blogspot.com/

the-edmeister said

Type about:plugins in the Location Bar and hit Enter. Look at the Path: for Flash 9.0 to see exactly where that NPSWF32.dll is sitting on your hard drive. Delete that file manually.

Good Afternoon Ed.

Sorry about the delayed response. Yeah this might work, I'm trying it right now and have located the flash 9.0 causing all this trouble. How did an outdated version of adobe flash get on my PC in the first place by any chance? My rig is relatively new, its my first one I ever built as well.

Started in December 2012 and finished the PC in early January 2013 so its barely 2 years old with all up-to-date software, the hardware is still pretty good till this day as well so I don't get how this apparently 2007 version of flash ended up on a late 2012/early 2013 PC.

Carm said

@Leshain just get this handy BAT file i created to 1) uninstall all flash players 2) remove all files like the one ED mentioned above 3) goes to adobe site and downloads latest version and reinstalls flash from scratch all in one simple easy to use script that is easily readable for everyone http://adobeflashcleanup.blogspot.com/

Good afternoon!

Thanks for going the extra mile to write the script Carm, but I did what Ed said and found it directly by searching it via the location bar and deleted the thing. Reinstalled the latest adobe flash 16 and everything is back to normal and running smoothly again.

Thanks guys, this was my first time ever needing to ask help to a firefox related problem and it was a good experience, again sorry for the delay I have been busy due to the holidays. Alright, have a great day you two, hopefully I don't need to use this support option again but if I do I know i can count on folks around here for great advice.

Sorry, I have no idea why that old version would be there. But Firefox "found it" and you need to remove at least that DLL.

In years past some users would "copy'n'drop" that DLL file into a Firefox program files folder - /plugins/ - to attempt to fix a specific problem. But that "folder" hasn't been in Firefox for many, many years now; surely not as recent as 2012. although a user could have created that folder and "dropped" the DLL file in that "created" folder; and it may still work in that manner.