Avatar for Username

Támogatás keresése

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

További tudnivalók

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

DTE Energy website can't log in

  • 2 válasz
  • 0 embernek van ilyen problémája
  • 1 megtekintés
  • Utolsó üzenet ettől: niteowl01

niteowl01
niteowl01
more options

Hi, I use a company called DTE Energy for my electric service. I routinely log into their website from a win10 laptop running firefox. This week I've been unable to log in to their site using firefox. My mobile app and chrome on the same laptop both work fine. I rebooted, deleted cookies and cache, and refreshed firefox. The only extension I use is Keeper password manager. I tried to log in using "safe mode" in firefox which also didn't work. When I put in my credentials and click log in, the icon spins but never finishes. I called DTE support and they said my ID has no issues. I disabled the DNS spoofing. Here is the url: https://newlook.dteenergy.com/wps/wcm/connect/dte-web/login I can't think of anything else to check. Thanks for your help. Phil

Hi, I use a company called DTE Energy for my electric service. I routinely log into their website from a win10 laptop running firefox. This week I've been unable to log in to their site using firefox. My mobile app and chrome on the same laptop both work fine. I rebooted, deleted cookies and cache, and refreshed firefox. The only extension I use is Keeper password manager. I tried to log in using "safe mode" in firefox which also didn't work. When I put in my credentials and click log in, the icon spins but never finishes. I called DTE support and they said my ID has no issues. I disabled the DNS spoofing. Here is the url: https://newlook.dteenergy.com/wps/wcm/connect/dte-web/login I can't think of anything else to check. Thanks for your help. Phil

Összes válasz (2)

zeroknight
zeroknight
more options

Did you stay signed out of your sync account after refreshing Firefox?

Try disabling Tracking Protection for the site.

Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".

Try disabling any third-party antivirus or security software.

niteowl01
niteowl01 Kérdés tulajdonosa
more options

It was the enhanced tracking protection. Login fine with that turned off for the site. Thanks!