We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Támogatás keresése

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

További tudnivalók

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

TrendMicro from University employment is not connecting right

  • 1 válasz
  • 2 embernek van ilyen problémája
  • 1 megtekintés
  • Utolsó üzenet ettől: Paul

cyoung
cyoung
more options

I have free access to TrendMicro OfficeScan Agent on my laptop from my university employment account . It's been connecting fine until the last week. I've waited hoping it would eventually correct itself (as it has sometimes in the past) but it still does not have the signature large check-mark indicating it's connected -- it shows a box with 3 dots. Although it did recently do a scan of my computer.

Under AddOns>Extensions I tried enabling/disabling TrendMicro NSC Firefox Extension 5.82.0.1081 -- nothing changed. I refreshed Firefox, nothing changed.

Help

I have free access to TrendMicro OfficeScan Agent on my laptop from my university employment account . It's been connecting fine until the last week. I've waited hoping it would eventually correct itself (as it has sometimes in the past) but it still does not have the signature large check-mark indicating it's connected -- it shows a box with 3 dots. Although it did recently do a scan of my computer. Under AddOns>Extensions I tried enabling/disabling TrendMicro NSC Firefox Extension 5.82.0.1081 -- nothing changed. I refreshed Firefox, nothing changed. Help

Összes válasz (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

The TrendMicro NSC Firefox Extension 5.82.0.1081 is additional software that was installed with your security package and may be out of date.

Given that this may have been supplied under a policy supported by your employer, I recommend you contact them to see if there is an updated copy of the software available that you should have installed on your machine.

I hope this helps but if not, please come back here and we can look into a different solution for you.