hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

To disable Hardware Acceleration perform these steps:

• Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
• In the Firefox options window click the Advanced tab, then select "General".
• In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
• Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

tHANKS I unchecked graphics acceleration long time ago.

Here are my recent crash reports:

bp-95fed89e-d1c9-4824-93c5-606872130505 5/05/201311:31 PM60a08d0e-8935-4306-9151-cd602a1724d4 5/05/20132:32 PMbp-8981705c-9842-4fc7-b41a-e30512130505 5/05/20132:09 PMbp-22ba322a-cde6-4589-93a9-061372130503 3/05/201310:45 PM1aa50091-97ed-4b1c-92d5-f9553ad78a27 1/05/20133:36 PMbp-96d4b3b8-a505-48de-ac69-1347b2130501 1/05/20133:26 PMbp-d59fda3d-3661-4a0e-8150-0d78d2130428 28/04/20139:16 PMbp-9ca70a85-e4a7-4dea-b3f5-dc8a12130428 28/04/20137:28 PMbp-b359022b-feb9-463f-b1ea-3ee172130425 25/04/20137:01 PMddc66806-dc16-4fab-9da0-9c078058c048 24/04/20135:00 AMbp-7612d8f7-6dfd-4758-991a-264c52130421 21/04/201310:43 AMbp-a5102bf7-fe82-42f2-a9d2-ba6d72130419 20/04/20137:57 AMbp-5b384065-554b-4490-a665-1e8422130415 15/04/20139:58 PMbp-be380d95-2547-450a-9e7e-395552130414 14/04/20134:10 PMbp-52afb971-96e5-484e-a8b4-ab9692130413 14/04/20138:46 AMbp-dcd04638-38d5-4692-9750-040d1213040 44/04/20139:36 PM0b236347-f955-4415-b6f8-685f60b8624 31/04/20139:37 AMceec2e35-9e9f-447c-a5c5-c12977e8c59e

AiSHA

hello, this crash may be caused by the norton confidential component of your security suite. please run symantec's liveupdate repeatedly to make sure that you're on the latest version & in case this doesn't help please also report the issue to norton's support...

I believe I have the current version, but will talk to Symantec today.

Thanks Philipp

Also the VLC plugin could be causing issues, if you dont use it you should disable it by going to Firefox Button > Addons > Plugins and disable the VLC Plugin.

yes, in the bug report that's on file at mozilla it is also stated that the crashes are still happening with the latest versions of norton confidential: https://bugzilla.mozilla.org/show_bug.cgi?id=812186

i don't know much about norton's software myself, but maybe it will be possible somewhere in the options of the program to totally switch off the norton confidential component. if that would be possible, it's certainly worth a try and see if this is making a difference...

Just checked - I don't have a VLC plugin - don't even know what it is.

will talk to Symantec re the confidential component.

thanks

also include the Bugzilla link that Philipp posted