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I lost my ability to print last week and am having difficulty following directions for a clean reinstall. Can I talk to a person to walk me through this?

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Flybyswan
Flybyswan
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I am unable to print. Get message "an error occurred while printing". Tried following Firefox clean reinstall instructions but am unable to follow step one - Download latest Desktop version of Firefox from (your website). It doesn't seem to run in order to save. I am not very literate on computer and find it difficult to located things within the computer.

I am unable to print. Get message "an error occurred while printing". Tried following Firefox clean reinstall instructions but am unable to follow step one - Download latest Desktop version of Firefox from (your website). It doesn't seem to run in order to save. I am not very literate on computer and find it difficult to located things within the computer.

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Scribe
Scribe
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Hi, a clean reinstall will hopefully not be necessary! Try these steps first: Fix printing problems in Firefox

If you are using a wireless connection via your router, try rebooting it.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!