We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I got locked out

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 19 views
  • के द्वारा अंतिम प्रतियुतर Brett Howard Goleman

Blaine
Blaine
more options

I deleted the gmail that I used for my Firefox account because I thought it had no accounts tied to it. I recovered the account after Firefox prompted me to check my email for the verification code. It then said “email was referred”. When I tried to sign in again I got a message that said “we have locked your account”.

I deleted the gmail that I used for my Firefox account because I thought it had no accounts tied to it. I recovered the account after Firefox prompted me to check my email for the verification code. It then said “email was referred”. When I tried to sign in again I got a message that said “we have locked your account”.

All Replies (1)

Brett Howard Goleman
Brett Howard Goleman
more options

Hey there I’m really sorry to hear you’re having this issue. Lockouts are definitely frustrating.

The options are limited but here is what I found.

When your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

Look at the bright side You can also start from the beginning anytime you like by creating a new account with a new email address.

To read the full instructions of options given in this circumstance please see this article.

Good Luck.

Brett Howard Goleman द्वारा सम्पादित