Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

downloAD Setup 60.6.1.exe will not open after attempting to extract

  • 4 प्रत्युत्तर
  • 1 यह समस्या है
  • 6 views
  • के द्वारा अंतिम प्रतियुतर Wayne Mery

shrpfred
shrpfred
more options

Thunderbird (and MS office) failed to on or about 3/20. Both Thunderbird and Office had updates since then. Deleted Thunderbird, downloaded Setup 60.6.1.exe, but error window from 7 Zip said "specified procedure could not be found." Is my extractor no good? can I get another one?

Luckily, Thunderbird is still working on my Windows laptop. Can I download, extract and save the installer to a memory stick and try that in my PC?

In trying to get MS Office 2010 to reinstall in desperation I went to an earlier restore point but it didn't help anything.

Thanks in advance!

Fred

Thunderbird (and MS office) failed to on or about 3/20. Both Thunderbird and Office had updates since then. Deleted Thunderbird, downloaded Setup 60.6.1.exe, but error window from 7 Zip said "specified procedure could not be found." Is my extractor no good? can I get another one? Luckily, Thunderbird is still working on my Windows laptop. Can I download, extract and save the installer to a memory stick and try that in my PC? In trying to get MS Office 2010 to reinstall in desperation I went to an earlier restore point but it didn't help anything. Thanks in advance! Fred

All Replies (4)

shrpfred
shrpfred प्रश्नकर्ता
more options

Avast security was blocking setup.exe, Installed OK, Testing now. Thanks Fred

shrpfred
shrpfred प्रश्नकर्ता
more options

Turned off everything I could find in Windows Defender and Avast. Thunderbird is installed but will not load!

christ1
christ1
  • Top 25 Contributor
more options
Turned off everything I could find in Windows Defender and Avast.

That may be a bad idea, and possibly leave entirely unprotected. I'd probably get rid of Avast altogether, and solely used Windows Defender.

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Thunderbird is installed but will not load!

What does this mean? Please be more specific about what you're doing, and what actually happens.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

shrpfred,

Please post an update. Thanks