Master password encrypts all passwords. If you have an account that is working and accessing it's password. The Master password is working.

Please add the troubleshooting information to your post To find the Troubleshooting information:

• Open Help (or click on three-line-icon and select Help)
• Choose Troubleshooting Information
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sjholt,

please post a reply

Wayne Mery said

sjholt, please post a reply

If I was able to use your user network for help, I would have. I get lost and confused trying to use it!!!!!!!!!!!!!!!!! I need an answer to my problem. Why can't I talk or chat with someone??????? It is still not working even though I got rid of my master password. I it still asks me to put in a master password then the stmp password and will not take anything I give it! Every time I bring up Google of anything it insists I put in these passwords. How can I disable the master password for everything?

You are using a free product which offers free support, so we don't have paid support, phone support, blah, blah...

I'll readily admit, many sites may be difficult to follow, like http://kb.mozillazine.org/Master_password#Removing_your_master_password

Try https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password?redirectlocale=en-US&redirectslug=master-password#w_changing-or-removing-the-master-password which presents it a bitmore nicely