Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox shuts down after 5 to 10 mins every single time i load it

  • 13 प्रत्युत्तर
  • 3
  • 3 views
  • के द्वारा अंतिम प्रतियुतर craigmezza

more options

every time i load Firefox it shuts down on me while im browsing or watching you tube videos, very annoying. if this dose not get sorted im moving to a different search engine.

every time i load Firefox it shuts down on me while im browsing or watching you tube videos, very annoying. if this dose not get sorted im moving to a different search engine.

All Replies (13)

more options

craigmezza said

every time i load Firefox it shuts down on me while im browsing or watching you tube videos, very annoying. if this dose not get sorted im moving to a different search engine.

Can you be a Little more specific as you say moving to a diff Search Engine ? Is it possible your Content Blocker Extension is causing the issue as this is a new Firefox Version 45 and that may not have updated or be useful in 45. Also please try https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

more options

ok here goes, its as if someone is clicking the red x in corner, when i restart firefox it comes up with "oops this is embarrassing" firefox is fully upto date. i never touch any of my settings. been using firefox for many years untill now had no problems.

more options

it just shut down on me just after posting a reply. thats how soon it shuts down.

more options

craigmezza said

it just shut down on me just after posting a reply. thats how soon it shuts down.

Did you try the Refresh ?

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
more options

yep just did it and still the same.

more options

craigmezza said

yep just did it and still the same.

Hang in there than someone else will give you a hand, Thanks

more options

ok buddy, thanks for trying tho.

more options

did a time on it, from my post 10:23 it took just 6 minutes to shut down.

more options

Does Firefox crash?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:


You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

more options

dose not crash at all, just shuts down and i have to reopen firefox and select restore from the oops page.

more options

Do you have the software Trusteer Rapport? If yes, that's the reason: https://bugzilla.mozilla.org/show_bug.cgi?id=1254527

more options

nope never installed it.

more options

here is a picture after i restart it.