Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

In just the few hours since updating to 29.0.1 Firefox has crashed at least 3-times-extremely rare before

  • 6 प्रत्युत्तर
  • 57
  • 2 views
  • के द्वारा अंतिम प्रतियुतर Moses

morem7
morem7
more options

random crashes-while using Firefox 29.0.1. Sometimes screen flashes ALL black first... Addons: 

 NoScript
 AdBlock+
 TabMixPlus
 HTTPS Everywhere
random crashes-while using Firefox 29.0.1. Sometimes screen flashes ALL black first... Addons: NoScript AdBlock+ TabMixPlus HTTPS Everywhere

चुने गए समाधान

I had the same problem. After much jumping through hoops, I disabled HTTPS Everywhere and it solved the problem. After a few days I enabled it, and the crashes started again. Disabled it, crashes stopped. Wish FF would fix the glitch.

संदर्भ में यह जवाब पढ़ें 👍 5

All Replies (6)

Moses
Moses
  • Moderator
more options

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
morem7
morem7 प्रश्नकर्ता
more options

The only crash reports listed are from months ago-none from after the 29.0.1 update.

mike foley
mike foley
more options

Here's a list of all the Flash crashes on OSX Mavericks 10.9.3, Firefox 29.0.1 and Flash 13.0.0.214. As you can see, this is happening WAY too frequently.

Submitted Crash Reports Report ID Date Submitted C4A90953-7DA0-41A7-BB4E-C63132F8F0D5 5/23/14 5:13 PM 7F31319E-2684-4C66-AC3A-2CFBAE6BF574 5/23/14 5:11 PM 6EAD69D1-DB32-4F8E-ABA0-FCEFBEB932D0 5/23/14 11:50 AM CD71E203-B5E2-43B5-8AEA-EA86045B08B4 5/23/14 10:09 AM 1192A9B7-DECB-48EF-8ADF-0B225E591C36 5/23/14 10:03 AM 864C15FE-F728-4BE3-9E5D-49C449A09BDA 5/23/14 9:55 AM 28635310-6509-4BC8-836C-72937AEBB8B6 5/23/14 9:51 AM bp-d0618553-32ca-4a4e-8350-329f52140523 5/23/14 9:18 AM bp-bcdd8969-a436-4303-a318-32ddd2140523 5/23/14 8:55 AM 9225EE22-364F-4E7F-9507-465D4072C61A 5/22/14 5:09 PM 7EC74AF9-4906-438F-831C-53557FF85699 5/22/14 1:43 PM 18ED6FB2-87E7-4CC2-98F1-A23653742611 5/22/14 1:42 PM

Moses
Moses
  • Moderator
more options

Try disabling Hardware Acceleration.

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

zephmarie
zephmarie
more options

चयनित समाधान

I had the same problem. After much jumping through hoops, I disabled HTTPS Everywhere and it solved the problem. After a few days I enabled it, and the crashes started again. Disabled it, crashes stopped. Wish FF would fix the glitch.

Moses
Moses
  • Moderator
more options

zephmarie

That's actually a great suggestion!

morem7

Please try disabling Hardware Acceleration in Flash using the steps above, and if that doesn't work, try to disable HTTPS Everywhere from Firefox.

  • Go to The image "new fx menu" does not exist. > Add-ons > Extensions (Firefox 29)
  • Go to the Firefox button > Add-ons > Extensions (using Classic Theme Restorer or Firefox 28 and below)

Note: Firefox may need to be restarted to complete the disabling of HTTPS Everywhere.