חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Changing old primary email if it's impossible to verify it

  • 1 תגובה
  • 1 has this problem
  • 11 views
  • תגובה אחרונה מאת Wesley Branton

more options

First step of changing primary email is setting up secondary email. However: NOTE: Before you can view or make changes to this section, you will need to verify your email address.

I can't do that, because email domain changed, which is why I want to change the primary email in the first place. Moreover, this email address was verified a year ago. Therefore I don't receive verification code and my account gets locked.

Is there anything I can do to chance primary email to the correct one without verifying the currently stated, that I have no access to?

First step of changing primary email is setting up secondary email. However: NOTE: Before you can view or make changes to this section, you will need to verify your email address. I can't do that, because email domain changed, which is why I want to change the primary email in the first place. Moreover, this email address was verified a year ago. Therefore I don't receive verification code and my account gets locked. Is there anything I can do to chance primary email to the correct one without verifying the currently stated, that I have no access to?

כל התגובות (1)

more options

Unfortunately, without access to the primary email address, you will not be able to recover this account.

There's an odd chance that you may still have access to make the changes on a computer if you are logged into Firefox Sync. However, sensitive account actions like changing your email address are generally require additional verification to prevent unauthorized changes.

You will need to create a new Firefox Account under the new email address.