Increasing delay in saving messagent to "Sent" folder.
Hi, I have multiple e-mail accounts on Thunderbird. Increasingly, while I can send e-mails, the process seems to freeze on the "saving copy to Sent folder". I am attaching my Troubleshooting Information.
Application Basics Name: Thunderbird Version: 60.8.0 Build ID: 20190703133823
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0 OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Location Service Key: Missing Google SafeBrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account4: INCOMING: account4, , (imap) imap.gmx.com:993, SSL, passwordCleartext OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true
account5: INCOMING: account5, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name Version Enabled ID
Colored Folders 1.2.5.2 true coloredfolders@lab5.ch
Grammalecte [fr] 0.6.5 true French-GC-TB@grammalecte.net
Lightning 6.2.8 true {e2fda1a4-762b-4020-b5ad-a41df1933103}
Manually sort folders 1.2.1 true tbsortfolders@xulforum.org
Security Software
Type: Name
Antivirus: Avast Antivirus;Malwarebytes Antispyware: Malwarebytes;Avast Antivirus Firewall: Windows Firewall
Graphics
Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008627)
EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.ed76a1a5ec3e) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008627)
EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.ed76a1a5ec3e) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Off Main Thread Painting Enabled: true DirectWrite: true (10.0.17763.615)
GPU #1 Active: Yes Description: Intel(R) HD Graphics
כל התגובות (11)
Is the Avast Mail Shield enabled? If it is, try disabling it and see if it helps.
Pop up blocker aktiviert
sfhowes said
Is the Avast Mail Shield enabled? If it is, try disabling it and see if it helps.
`Thank you, SF Howes and Joseph Gaspard 49. I have disabled the Avast Mail Shield but the problem remains.
I wonder if the following could be relevant:
1. I have Google Drive on my PC with synchronization on one of my 3 Google account.
2. I use Thunderbird for all of my multiple e-mail accounts but configured Gmail to retain mail on the servers (IMAP, I believe). Could the multiple Gmail accounts all tying to synchronize cause delay?
My best,
Scott
If there's no delay when sending from your gmx or yahoo accounts, it's possible the gdrive sync is causing the problem. Note also that under Tools/Account Settings, Copies and Folders for the gmail accounts, you should uncheck 'Place a copy in' since gmail automatically copies sent messages to the Sent folder.
Thanks for your answer. However, since I have "lost" e-mails when I changed PCs or lost a laptop in the past, I wish to keep copies on the server. Is there another possible solution?
Thanks. Scott
Gmail will automatically save sent messages to the Sent folder on the IMAP server, so that is why 'Place a copy in' should be unchecked. That may not fix the freezing when saving to Sent, but it's a standard recommendation for gmail (and outlook.com) accounts.
I have this problem also.
This is my troubleshooting info.
Application Basics
Name: Thunderbird Version: 52.8.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180516145259 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (imap) mail.hostedemail.com:143, plain, passwordCleartext OUTGOING: , mail.hostedemail.com:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) mail.hostedemail.com:143, plain, passwordCleartext OUTGOING: , mail.hostedemail.com:465, SSL, passwordCleartext, true
account4: INCOMING: account4, , (imap) mail.hostedemail.com:143, plain, passwordCleartext OUTGOING: , mail.hostedemail.com:465, SSL, passwordCleartext, true
account5: INCOMING: account5, , (imap) mail.hostedemail.com:143, plain, passwordCleartext OUTGOING: , mail.hostedemail.com:465, SSL, passwordCleartext, true
account6: INCOMING: account6, , (imap) mail.hostedemail.com:143, plain, passwordCleartext OUTGOING: , mail.hostedemail.com:465, SSL, passwordCleartext, true
account7: INCOMING: account7, , (imap) mail.hostedemail.com:143, plain, passwordCleartext OUTGOING: , mail.hostedemail.com:465, SSL, passwordCleartext, true
account8: INCOMING: account8, , (imap) mail.hostedemail.com:143, plain, passwordCleartext OUTGOING: , mail.hostedemail.com:465, SSL, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-0dc04e35-9b70-4a6a-8ef2-668f20191004 (10/4/2019) https://crash-stats.mozilla.com/report/index/bp-49a7f2b4-cb22-4f7e-b020-fdbd40190528 (5/28/2019) https://crash-stats.mozilla.com/report/index/bp-51219a9f-67e7-42ad-96f7-7ecaf0180809 (8/9/2018) https://crash-stats.mozilla.com/report/index/bp-ea6fc1a4-7312-4315-b571-e15df0180511 (5/11/2018) https://crash-stats.mozilla.com/report/index/bp-85ef6c11-fb87-44d3-9cb4-bd6e30180208 (2/8/2018)
(continued in next reply
[the rest of my troubleshooting info]
Extensions
AttachmentExtractor, 1.3.5.1, true, {35834d20-efdb-4f78-ab77-9635fb4e56c4} Copy Link Text, 1.5.3, true, copylinktext@brett.zamir Copy Link/Tab Name and URL, 1.7.1, true, copylinknameandurl@livemylife.cn Extension List Dumper, 1.15.2, true, extensionlistdumper@sogame.cat Folder Pane View Switcher, 1.10, true, FolderPaneSwitcher@kamens.us Folderpane Tools, 0.6.1, true, {b243fe83-b8a7-47de-855d-21d865243d5d} Header Tools Lite, 0.4.4, true, headerToolsLite@kaosmos.nnp Highlighter, 0.7.0, true, andre.rodier-highlighter@gmailcom Lightning, 5.4.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Nostalgy, 0.2.31, true, nostalgy@alain.frisch QuickFolders, 4.14.1, true, quickfolders@curious.be Show All Body Parts, 1.2, true, ShowAllBodyParts@kamens.us Thunderbird Message Filter Import/Export Enhanced, 1.0.3, true, hdiakos@csd.uoc.gr Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1515424165 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 1048576 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 52.8.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: 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8.50 print.printer_\\Brn_ca1a3e\binary_p1.print_resolution: 600 print.printer_\\Brn_ca1a3e\binary_p1.print_reversed: false print.printer_\\Brn_ca1a3e\binary_p1.print_scaling: 0.85 print.printer_\\Brn_ca1a3e\binary_p1.print_shrink_to_fit: false print.printer_\\Brn_ca1a3e\binary_p1.print_to_file: false print.printer_\\Brn_ca1a3e\binary_p1.print_unwriteable_margin_bottom: 0 print.printer_\\Brn_ca1a3e\binary_p1.print_unwriteable_margin_left: 0 print.printer_\\Brn_ca1a3e\binary_p1.print_unwriteable_margin_right: 0 print.printer_\\Brn_ca1a3e\binary_p1.print_unwriteable_margin_top: 0 print.printer_Brother_HL-5250DN_series.print_bgcolor: false print.printer_Brother_HL-5250DN_series.print_bgimages: false print.printer_Brother_HL-5250DN_series.print_duplex: -437918235 print.printer_Brother_HL-5250DN_series.print_edge_bottom: 0 print.printer_Brother_HL-5250DN_series.print_edge_left: 0 print.printer_Brother_HL-5250DN_series.print_edge_right: 0 print.printer_Brother_HL-5250DN_series.print_edge_top: 0 print.printer_Brother_HL-5250DN_series.print_evenpages: true print.printer_Brother_HL-5250DN_series.print_footercenter: print.printer_Brother_HL-5250DN_series.print_footerleft: &PT print.printer_Brother_HL-5250DN_series.print_footerright: &D print.printer_Brother_HL-5250DN_series.print_headercenter: print.printer_Brother_HL-5250DN_series.print_headerleft: &T print.printer_Brother_HL-5250DN_series.print_headerright: &U print.printer_Brother_HL-5250DN_series.print_in_color: true print.printer_Brother_HL-5250DN_series.print_margin_bottom: 0.5 print.printer_Brother_HL-5250DN_series.print_margin_left: 0.5 print.printer_Brother_HL-5250DN_series.print_margin_right: 0.5 print.printer_Brother_HL-5250DN_series.print_margin_top: 0.5 print.printer_Brother_HL-5250DN_series.print_oddpages: true print.printer_Brother_HL-5250DN_series.print_orientation: 0 print.printer_Brother_HL-5250DN_series.print_page_delay: 50 print.printer_Brother_HL-5250DN_series.print_paper_data: 1 print.printer_Brother_HL-5250DN_series.print_paper_height: 11.00 print.pr
jo4 said
I have this problem also. This is my troubleshooting info. Application Basics Name: Thunderbird Version: 52.8.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Crash Reports https://crash-stats.mozilla.com/report/index/bp-0dc04e35-9b70-4a6a-8ef2-668f20191004 (10/4/2019) https://crash-stats.mozilla.com/report/index/bp-49a7f2b4-cb22-4f7e-b020-fdbd40190528 (5/28/2019) https://crash-stats.mozilla.com/report/index/bp-51219a9f-67e7-42ad-96f7-7ecaf0180809 (8/9/2018) https://crash-stats.mozilla.com/report/index/bp-ea6fc1a4-7312-4315-b571-e15df0180511 (5/11/2018) https://crash-stats.mozilla.com/report/index/bp-85ef6c11-fb87-44d3-9cb4-bd6e30180208 (2/8/2018) (continued in next reply
Your crash reports indicate a problem with Dropbox. Are you trying to store your profile on Dropbox? Also, recommend you update to the latest version of TB, 68, unless you have a critical add-on that's not available for 68.
Not storing my profile to dropbox that I know of. Could this be a default setting somewhere that I am not seeing? I only use dropbox for temporary transfer of file. Probably have not accessed it in 6 months at least.
Disable or uninstall Dropbox and see if it helps. Also, disable scanning of outgoing mail, as mentioned above, if it's in place, or add the TB profile folder as an exception, depending on your AV program. Starting the computer in Windows safe mode is a good way to test if any startup programs are causing the problem.