Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

Firefox crashes

  • 1 תגובה
  • 1 has this problem
  • 1 view
  • תגובה אחרונה מאת philipp

Diana2u
Diana2u
more options

Firefox crashes when it's upgraded to the Quantum version and the Hackbar add on does not show up when we try to use the 52.3 version.

We have uninstalled Firefox, Removed the Program File, and Removed the Registry Key from the computer, and restarted it.

After all that, we reinstalled it and it still crashes at launch.

We can not open it in safe mode. Using shift key fails and launching in with firefox.exe /safemode command fails as well.

Crash ID: bp-f9aefdac-ba80-4ea8-8e7b-94a310181205

Firefox crashes when it's upgraded to the Quantum version and the Hackbar add on does not show up when we try to use the 52.3 version. We have uninstalled Firefox, Removed the Program File, and Removed the Registry Key from the computer, and restarted it. After all that, we reinstalled it and it still crashes at launch. We can not open it in safe mode. Using shift key fails and launching in with firefox.exe /safemode command fails as well. Crash ID: bp-f9aefdac-ba80-4ea8-8e7b-94a310181205

כל התגובות (1)

philipp
philipp
  • Moderator
more options

hi, it's looking like some third-party security software on your system (https://www.paloaltonetworks.com/products/secure-the-endpoint/traps) might be triggering those crashes.