I have two accounts on Thunderbird - both have always worked. One of them has now stopped receiving emails saying "Failed to connect to server imap.gmail.com
Troubleshoot Output
Application Basics
Name: Thunderbird Version: 52.7.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180322145026 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) mail.webfaction.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , smtp.webfaction.com:587, alwaysSTARTTLS, passwordEncrypted, true
Crash Reports
Extensions gContactSync, 2.0.12, true, gContactSync@pirules.net Lightning, 5.4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 52.7.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 68c66d3c-8c58-45b8-b61c-4d6074d2bc9 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1524185257 places.history.expiration.transient_current_max_pages: 122334 security.sandbox.content.tempDirSuffix: {bffce484-ef9c-469b-93bc-7109720c3f13}
Graphics
GPU #1 Description: Intel(R) HD Graphics 5500 Vendor ID: 0x8086 Device ID: 0x1616 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 20.19.15.4531 Driver Date: 9-29-2016
Features Direct2D: false DirectWrite: true (10.0.16299.334) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.6 3.28.6
NSS Util 3.28.6 3.28.6
NSS SSL 3.28.6 3.28.6
NSS S/MIME 3.28.6 3.28.6
Troubleshoot Output
Application Basics
Name: Thunderbird
Version: 52.7.0
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0
Profile Folder: Open Folder
(Local drive)
Application Build ID: 20180322145026
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) mail.webfaction.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.webfaction.com:587, alwaysSTARTTLS, passwordEncrypted, true
Crash Reports
Extensions
gContactSync, 2.0.12, true, gContactSync@pirules.net
Lightning, 5.4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
extensions.lastAppVersion: 52.7.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 68c66d3c-8c58-45b8-b61c-4d6074d2bc9
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1524185257
places.history.expiration.transient_current_max_pages: 122334
security.sandbox.content.tempDirSuffix: {bffce484-ef9c-469b-93bc-7109720c3f13}
Graphics
GPU #1
Description: Intel(R) HD Graphics 5500
Vendor ID: 0x8086
Device ID: 0x1616
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4531
Driver Date: 9-29-2016
Features
Direct2D: false
DirectWrite: true (10.0.16299.334)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
כל התגובות (1)
It looks like somehow your 2nd GMail account has lost its configuration:
Mail and News Accounts
- account1:
- INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
- account2:
- INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
- account3:
- INCOMING: account3, , (imap) mail.webfaction.com:143, alwaysSTARTTLS, passwordCleartext
- OUTGOING: , smtp.webfaction.com:587, alwaysSTARTTLS, passwordEncrypted, true
I'd suggest removing it completely and creating it again.
This link is useful to better understand how GMail can be used in Thunderbird.