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Need help with Thunderbird crashes

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  • תגובה אחרונה מאת Wayne Mery

Foxy1945
Foxy1945
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I am seeking help for a problem with Thunderbird on my wife’s PC. After years of correct operation, the program started crashing soon after start-up, especially when the address book was opened. Eventually, it would only start in Safe Mode, as otherwise it crashed at start-up. Deleting the Global Database (global-messages-db.sqlite) made no difference. In an attempt to solve the problem, I uninstalled and re-installed Thunderbird. A recent backup of the Thunderbird folder in AppData/Roaming was available, and was replaced after the re-installation. Unfortunately, Thunderbird remained unusable, as the tendency to crash was unchanged. As an experiment, I next replaced the Thunderbird folder in AppData/Roaming by a copy of that folder from my own computer. The result was, that Thunderbird on my wife’s PC functioned correctly, showing my E-mail situation. This suggests, that a file in her Thunderbird folder has become corrupt. Can anybody advise me on how to proceed? One approach I consider, is to start with my own Thunderbird folder in my wife’s PC, and replace the Address book and Mail files by those from her own Thunderbird Folder. Can that be done?

I am seeking help for a problem with Thunderbird on my wife’s PC. After years of correct operation, the program started crashing soon after start-up, especially when the address book was opened. Eventually, it would only start in Safe Mode, as otherwise it crashed at start-up. Deleting the Global Database (global-messages-db.sqlite) made no difference. In an attempt to solve the problem, I uninstalled and re-installed Thunderbird. A recent backup of the Thunderbird folder in AppData/Roaming was available, and was replaced after the re-installation. Unfortunately, Thunderbird remained unusable, as the tendency to crash was unchanged. As an experiment, I next replaced the Thunderbird folder in AppData/Roaming by a copy of that folder from my own computer. The result was, that Thunderbird on my wife’s PC functioned correctly, showing my E-mail situation. This suggests, that a file in her Thunderbird folder has become corrupt. Can anybody advise me on how to proceed? One approach I consider, is to start with my own Thunderbird folder in my wife’s PC, and replace the Address book and Mail files by those from her own Thunderbird Folder. Can that be done?

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Foxy1945
Foxy1945 Question owner
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Fortunately, I have been able to solve the problem! As a new experiment, I had placed a copy of the Thunderbird folder (with the Profiles folder) from my wife's PC in another PC. To my surprise, it worked fine. Then I noticed, that that PC ran an older version of Thunderbird (38.7.2), whereas my wife's PC has the latest version (52.2.1). Luckily, the previous versions are still available from Mozilla. I installed an older version (45.8.0) in my wife's PC, and the problem was gone. I didn't notice any loss in functionality, going to that previous version (on the contrary...). I also deactivated Thunderbird's automatic updates (Tools/Opt/Adv/Upd). Foxy1945, from The Netherlands

Wayne Mery
Wayne Mery
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> . Eventually, it would only start in Safe Mode, This would hint that an addon might be causing your problems. WHat addons are installed?

> as otherwise it crashed at start-up What your your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports