neither Firefox nor Thunderbird update automatically even though the settings are correct; the udates just "hang"
I have a MacBook Pro 13 10.7.5
neither of the program Updates for Firefox or Thunderbird complete the process; I have set for automatic updates; the message shows and say it is/they are updating but it just "hangs"
firewall is ON
All Replies (2)
Please just manually update by downloading the new versions from www.mozilla.org
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
- Firefox 17.0.1: http://www.mozilla.org/en-US/firefox/all.html
- Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.